Our agreement with clients is that we only charge for productive time (days spent working). That means if you need to take time off (vacations, sick time), those days will not be paid for.
In case you are planning to take time off (vacations), please let your Partnership Manager or PM know in advance so they can factor that into the project delivery dates.
In case of sick time, it would be ideal if you could send a short email or Slack message to your Partnership Manager or PM. In case you're unable to do so, please contact us once you're better.