TL;DR

  • Your invoice will be paid within 20 business days from us receiving it.
  • If you do not hear back from us within these 20 business days that is a good sign and your invoice is well under way to being paid.
  • If there are any issues with your invoice we will proactively reach out to you for clarification.
  • If 20 business days have passed and you have not been paid yet, please send us a follow-up to your email, you sent when submitting your invoice. Please cc your MVP Contact person in that email. We will get back to you within 24 hours (if it's a weekday πŸ˜‰).

How does the invoice approval process work?

After you have submitted your timesheets on our platform, we issue an invoice for our client and clarify if there are no objections with regard to your submitted working hours.

Once you sent an invoice, our finance team will make sure it fulfills all the formal requirements such as the correct address and other requirements highlighted in this guide. Once your invoice has been formally approved invoice, your MVPF Contact will check it against the times entered on the platform, in order to approve it. These two steps are usually completed in 1-2 weeks, but certainly no later than 3 weeks after you have submitted your invoice. If you do not hear anything from us in this period, that is a good sign. It means that your invoice has passed the approval steps.

Invoices are processed and approved in the chronological order in which our accounting team receives them.

When can I expect to get paid?

All invoices are paid within 20 business days of receiving the invoice from you. Please note that according to the Framework Agreement we reserve the right, to pay the invoice up to eight weeks after receipt, specifically if our clients do not pay us. Those cases are extremely rare, and we would proactively let you know about such cases in advance.

That means: Should you not receive your payment after the 20 business days have passed, something might have gone wrong. Please reach out to us for clarification

Who can I contact if I have questions about the status of my invoice?

If you have any questions about the status of your invoice or other issues related to the invoice, please contact the finance department at invoices@mvpfactory.co and cc your MVP contact person in the email. Please just send a follow up to your previous email when you sent the invoice. That helps us immediately get the context of your message and process your request as fast as possible.

It might be intuitive to reach out to your MVP contact person for questions, but this person will then also have contact the finance department to figure out what’s up. To make the process most efficient, please stick to email as a channel. Reaching out via slack or phone, makes it cumbersome to involve the finance team and lead to a longer response time for you.

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